How to handle any difficult conversation as a manager

Being able to navigate difficult conversations is a
key skill for any manager.


Get them wrong, and they can result in poor
performance, absenteeism, low morale,
resignations and, potentially, court cases.
Get them right, and they can be turned into
positive coaching conversations.


This sheet is designed to help you, the
manager, prepare for any difficult
conversation – either in a one-to-one or a
group/team situation.

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